26 August 2009

Training a Hooters Girl

"I am so NOT Hooteriffic today," she said with a scowl. "I fucking hate this place."

I shrugged unfazed. Little fits from our Hooters Girls were all too common. In fact, I heard girls bitch daily in a nearly constant hum of discontent. The words, "I fucking hate this place," were certainly nothing new to a seasoned Hooters Girl like myself.

Now, it is true that even the best Hooters Girls are occasionally not in a Hooters mood. This is no different than any other job; sometimes you just don't want to go to work. This girl's entirely shitty attitude however resulted from something else entirely. This was not just a bad mood sort of day, but a bad mood with a definite cause. To simplify, this bad mood was created on purpose.

So why would one purposely be in a bad mood? Well that's easy, girls that are in bad moods are sent home. Once upon a time, a manager thought it would be a good idea to send a less than peppy girl home one night in an effort to keep the "Hooters is always happy" facade going. Other girls took notice and suddenly one crappy attitude multiplied until one was two, two was four and eventually girls were being sent home almost nightly.

The thing is that it wasn't simply that Hooters Girls were in bad moods; it was that they began realizing bad moods were in a sense being rewarded. Want to go out with your friends? Be in a bad mood. Want to see your boyfriend? Be in a bad mood. Want to be a lazy bitch? Be in a bad mood. Rather than punishing a bad attitude, girls began using them to get what they want. It was incredibly effective.

"I am so NOT Hooteriffic today," she said with a scowl. "I fucking hate this place."

While I was unfazed, I also recalled her talking earlier as she applied her lip gloss before jumpstart. "I really want to get super trashed tonight - gonna have to start early."

It was all too familiar.

"I think I may send her home," remarked the night manager about an hour into our shift.

"You realize she's doing that on purpose." I'd let it slip and suddenly I found myself questioning the manager about the backwards logic of essentially rewarding girls for being little bitches.

"It's like training a dog," I said. "You reward bad behavior and it's going to keep doing it. Like my roommate's Jack Russell, she's learned that she gets pet every time she barks. Anyone enters our door, the barking starts."

Yes, I had just likened Hooters Girls to training dogs, but the manager nodded her head in silent agreement.

"You're right, she's staying."

The reward for bad behavior was suddenly gone.

Here's the thing about Hooters; it's a job. Some days you don't feel like going. It happens to everyone, it happens to me. The thing is though, even on those days you suck it up and you go, do the work expected of you and go home. Do I always feel Hooteriffic? HELL NO! But I still pull up my nylons and slap on a smile like a big girl because that's my job. I owe every customer that walks in the doors of Hooters spectacular service because they expect it whether I feel like doing it or not. That's what work is, getting a job done. A job you signed up for.

So will girls be angry that the "I'm a bitch today" routine won't work so well anymore? Of course they will. Maybe though, they'll learn to do their job at the same time.

3 comments:

  1. Of Course!!! In fact, I thought you were already on mine, and now I'm pissed that you weren't.

    Oh...love your blog to!!

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  2. I recently came accross your blog and have been reading along. I thought I would leave my first comment. I dont know what to say except that I have enjoyed reading. Nice blog. I will keep visiting this blog very often.


    Betty

    http://adoptpet.info

    ReplyDelete
  3. Ok, obviously, you should be the manager, or be *a* manager, somewhere, someday. But maybe especially manager at Hooters, because handling the girls has got to be tough (never worked at Hooters, but one of my best friends was floor manager in a cosmetics department for a while, and you two sound a lot alike).

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